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Privacy Policy

A legal disclaimer

1. Who We Are

 

 

ANKA Retreats is a UK-based women’s wellness and retreat provider offering luxury, holistic retreat experiences.

 

If you have any questions about this policy or how we handle your data, please contact us at:

Email: [add your email address]

 

 

 

 

2. Information We Collect

 

 

We may collect and process the following personal information:

 

  • Full name

  • Email address

  • Phone number

  • Billing and payment information

  • Booking and attendance details

  • Dietary requirements or accessibility needs (only where necessary for your retreat experience)

  • Information you voluntarily share via contact forms, emails, or social media

  • Website usage data (cookies, IP address, browser type)

 

 

 

 

 

3. How We Use Your Information

 

 

We use your personal data to:

 

  • Process bookings and payments

  • Communicate with you about retreats, events, or enquiries

  • Provide a safe and personalised retreat experience

  • Send marketing emails (only if you have opted in)

  • Improve our services and website

  • Meet legal and regulatory obligations

 

 

We will never sell your data to third parties.

 

 

 

 

4. Lawful Basis for Processing

 

 

Under UK GDPR, we rely on the following lawful bases:

 

  • Contract: to fulfil retreat bookings

  • Consent: for marketing communications

  • Legal obligation: accounting or regulatory requirements

  • Legitimate interests: improving our services and ensuring a smooth customer experience

 

 

 

 

 

5. Sharing Your Information

 

 

We may share your data only where necessary with:

 

  • Payment processors

  • Booking or email platforms

  • Accommodation or retreat partners (only essential information)

  • Legal or regulatory authorities if required

 

 

All third parties are required to keep your information secure and confidential.

 

 

 

 

6. Data Security

 

 

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

 

 

 

 

7. Data Retention

 

 

We keep your personal data only for as long as necessary:

 

  • Booking and financial records: as required by law

  • Marketing data: until you withdraw consent

  • General enquiries: up to 12 months

 

 

 

 

 

8. Your Rights

 

 

You have the right to:

 

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to processing

  • Request data portability

 

 

To exercise your rights, please contact us at the email above.

 

 

 

 

9. Cookies

 

 

Our website may use cookies to improve user experience and analyse traffic. You can manage or disable cookies through your browser settings.

 

 

 

 

10. Third-Party Links

 

 

Our website or social platforms may contain links to external sites. We are not responsible for their privacy practices and encourage you to read their policies.

 

 

 

 

11. Changes to This Policy

 

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

 

 

 

 

12. Contact

 

 

If you have concerns about how your data is handled, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Cancellation Policy

Payment & Cancellation Policy
 

Booking Your Place


To secure your place on the retreat, a non-refundable booking deposit of £150 is required.
The remaining balance may be paid either:
● In full
● Or through a 3-instalment payment plan
A separate £30 refundable security deposit will be collected before the retreat. This will be
returned within 7 days of the retreat ending, provided no damage has occurred to the property,
furnishings, amenities, or retreat equipment.
 

Instalment Payments


Guests choosing the instalment option agree to make all scheduled payments by the agreed
due dates.
Failure to make payments by the agreed dates may result in the cancellation of the booking and
forfeiture of payments already made.
If you experience unexpected financial difficulties, please contact us as early as possible and we
will do our best to support you.
 

Cancellation by Guest


As spaces are extremely limited and each booking reserves accommodation, catering,
materials, and retreat resources, the following cancellation policy applies:
More than 90 days before the retreat
Any payments made beyond the non-refundable booking deposit will be refunded.
Between 60 and 90 days before the retreat
50% of payments made beyond the booking deposit will be refunded.
Less than 60 days before the retreat

No refunds will be issued.
 

Transferring Your Place
 

If you can no longer attend, you may transfer your place to another suitable participant, subject
to organiser approval.
All transfer requests must be submitted in writing.
 

Retreat Cancellation by Organisers


In the unlikely event that the retreat is cancelled by the organisers, all payments made by
participants will be refunded in full.
The organisers cannot be held responsible for travel costs or other expenses booked
independently by guests.
 

Travel Insurance


We strongly recommend obtaining suitable travel insurance to cover unexpected illness,
emergencies, travel disruption, or other circumstances that may prevent attendance.
 

Property & Amenities


Guests are expected to treat the accommodation, furnishings, hot tub, sauna, and all retreat
facilities with care and respect.
Any significant damage caused through negligence may result in the retention of part or all of
the £30 security deposit and, where necessary, additional costs may be recovered.

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